Overview 
Sourcing 
Refurbs 
Developments 
Why Leeds? 
Sales 
Meet the HOP Team
Lettings Negotiator
Abbie M
What do you do at HOP?
My job at HOP is to deal with enquiries from students and professionals, book viewings and help landlords find the best applicants for their properties.
What did you do before joining HOP?
Before joining HOP, I worked for a small business within the housing industry, where I assisted the Directors completing S202 Homeless Reviews with various Local Authorities within London. Alongside this, I also completed a diploma in Business Administration.
Why did you join HOP?
I’ve always found the property market interesting and wanted to work within this industry.
What are your hobbies?
I enjoy going out for food and drinks at new places, dog walks and shopping!
Tell us an interesting fact about you?
I recently spent 4 months living in Melbourne, Australia.
What is your dream home?
A converted farmhouse with a modern open-plan kitchen with floor to ceiling windows.
Property Manager
Ami
What do you do at HOP?
I manage a portfolio of properties on behalf of our landlords. This includes carrying out property inspections, processing renewals and general day to day maintenance issues.
What did you do before joining HOP?
I have been a Property Manager for several years at another well-known agency.
What’s the best bit about working for HOP?
The best bit about working at HOP is that no two days are the same. I enjoy the variation in my role and having the opportunity to visit the properties and meet the landlords and tenants in person.
What are your hobbies?
Spending time with my family, long walks with my dog and children are the best days.
An interesting fact about you?
I have several metal screws and plates in my left leg!
What is your dream home?
A detached farm house with lots of animals.
Marketing Manager
Cat
It’s my job to manage all of the marketing activity for HOP. I make sure that everything we do and say is on brand, so that it reflects who we are and what we believe in.
What did you do before joining HOP?
Before joining the team, I worked for a number of creative and marketing agencies as an Account Director. I’ve managed, planned and implemented all sorts of marketing campaigns and projects for many different clients. This is my first client-side role and I’m looking forward to putting all of my experience into action first hand.
What’s the best bit about working for HOP?
HOP were initially my client and we worked together on their branding project back when it was Let Leeds. The enthusiasm for what they do is truly infectious and they are such a lovely bunch of people. I was over the moon when I was given a chance to join the team.
What are your hobbies?
I love beautiful things and good design and I’m in the process of renovating our house and trying my hand at gardening for the first time. I’m also in a band called Hidden Giants, where I play keyboards and sing backing vocals.
An interesting fact about you?
I am a trained masseuse and hypnotherapist!
What is your dream home?
Since seeing a Huf Haus on an episode of Grand Designs once, I’ve always wanted one. I love their modern lines and huge glass windows. Pop that somewhere in the country with rolling hills and a river nearby and that would do nicely.
Property Maintenance
Dave
What do you do at HOP?
I am the maintenance operative here at HOP. Where possible, I look after the maintenance for our Tenants and Landlords. Working direct for HOP means I am able to prioritise their Landlords and Tenants to help with a speedier repair processes.
What did you do before joining HOP?
Before joining HOP I worked in Property Maintenance for another company, and also did kitchen and bathroom services.
What’s the best bit of working for HOP?
I like a challenge, also enjoy helping tenants feel comfortable in their property whether long or short term.
What are your hobbies?
Wish I had time for hobbies!
What is your dream home?
My dream home would be a nice villa in Gran Canaria with sea views, a pool & outdoor kitchen.
Valuer
Joseph
What do you do at HOP?
Working out of our Leeds branch, my role involves listing and letting properties within our large portfolio. It is my job to ensure our properties look top-notch when they come to market by gathering quality marketing material, and then working alongside our Negotiators to ensure these are Let in good time.
What did you do before joining HOP?
I studied for a four-year course at Leeds Beckett University in Retail and Property Management, before starting at HOP.
What’s the best bit about working for HOP?
The best bit about working for HOP, is the amazing, friendly team I am surrounded by each day, that inspire me to do my upmost, and provide the best service as possible.
What are your hobbies?
I am very passionate for sports, such as football and rugby. I also enjoy going to the gym and striving to achieve better every week.
An interesting fact about you?
I have a love for art, in my free time I love to draw and paint.
What is your dream home?
Ever since going there, I have loved the thought of living somewhere on the Amalfi coast in Italy, it is truly beautiful.
Managing Director
Luke
What do you do at HOP?
I’m the MD of HOP. I oversee the business strategy, marketing and finance, and am lucky enough to work with top quality people who help us deliver a winning formula.
My role is to work with the Management Team to ensure that we are continuing to provide the best possible customer service, as part of our strategy to grow the business across Leeds.
The growth and success of HOP is contingent on us having a high performing team that is as dedicated to customer service as I am. Our people are the foundation of our business and I’m committed to developing the team to be the best it can be. I am proud to have completed the Investors in People accreditation to help make HOP a great place to work.
At HOP, we support our people by continually evolving our software, systems, training and processes to help them deliver excellence throughout. I love seeing the team develop and succeed and how this is reflected in the excellent feedback from our happy customers.
What did you do before joining HOP?
As a young adult I moved to the fantastic city of Newcastle to study Business and Accountancy. Shortly after graduating from University, I secured a position at a large house builder on their graduate scheme until the property crash in 2008. After spotting a gap in the market for an independent agent that could offer a different approach, I created Let Leeds, which later rebranded to HOP in 2020.
What’s the best bit about working for HOP?
Let Leeds was born at the beginning of 2009 with a vision to shake up the lettings market. At the time, the industry was traditional and rigid with some agents offering a sub-standard service. It was my goal to offer a more modern and customer-centric approach to lettings for the reputable landlords of Leeds.
Our focus was on technology, customer service and high-quality property marketing and the business developed quickly through referrals. Soon we were managing a large portfolio of residential properties across Leeds. Landlords loved our streamlined lettings process and our single point of contact approach, which meant we could deliver a more personal service.
In 2020, we expanded our offering to include residential Sales and Block Management and re-branded to HOP.
The best bit about working for HOP is also what sets us apart from other agents – and that’s the talented people that work here. We are incredibly proud to have an ever-expanding team of proactive, professional and hardworking individuals who want to provide our customers with celebrity service.
I’m excited about the growth of the business and, as an ambitious company, we are keen on expanding further our property portfolio across Leeds, both organically and through acquisition.
What are your hobbies?
I enjoy football, going to the gym, watching films, eating out and cooking in, playing poker, as well as spending time with my two children.
An interesting fact about you?
The business originally started in my spare bedroom with an investment of £3,000.
What is your dream home?
My dream house would be modern with lots of high-tech gadgets and features, a jacuzzi, football pitch, lots of space for socialising and BBQs, and a good sound system. I love the sun, food and friends so location is a top priority. It would have to be somewhere warm, near a beach with some local bars and restaurants, and close to friends and family!
Lettings Administrator
Miaya
What do you do at HOP?
I am based in the Leeds office and my main responsibilities involve taking care of applications, contracts, key release, answering calls and greeting visitors.
What did you do before joining HOP?
Before joining HOP I was a Recruitment Consultant.
What’s the best bit about working for HOP?
The team! I felt welcomed within my first half hour and people are always willing to help. I also am finding learning within the property sector really interesting.
What are your hobbies?
Vegan cooking, dog walking and looking after my houseplants.
An interesting fact about you?
I broke my foot jumping off of a climbing frame when I was 4 because my sister convinced me I was a fairy.
What is your dream home?
Renovated farmhouse, huge windows, high ceilings and lots of land for animals!
Head of Student Lettings (Leeds)
Rosco
What do you do at HOP?
My role is to oversee the operational aspects of the business.
What did you do before joining HOP?
Before joining HOP I managed a number of large restaurant / pubs for a chain company, travelling between struggling sites to help improve operations and maximise profit.
What’s the best bit about working for HOP?
I am thoroughly enjoying working within a smaller team. Working as a single entity towards a common goal is a great feeling and being able to have a laugh whilst doing it makes it a fantastic place to work. It is incredibly cliché to say, but the role is brilliantly varied with no two days alike. Every day I am interacting with lots of new people across a wide spectrum of characters and personalities.
What are your hobbies?
I am always keen on picking up new skills and learning new things. I am currently practicing calligraphy, specifically in a form known as English Round hand used heavily in the 18th Century.
An interesting fact about you?
I have a Black Belt in Jujitsu and spent a number of years working as a coach.
What is your dream home?
My dream home would be an older building, ideally a converted barn or church basically something with a bit of character. It would have a significant amount of land surrounding to have my own smallholding. Although I would love to have this on the continent, nowhere else feels like home as much as the Yorkshire countryside!
Head of Property Management
Shauna
What do you do at HOP?
I manage a portfolio of properties, this includes managing all maintenance and ensuring that all compliance and inspections are up to date. Also as a Team Leader I am there to support our Professional Property Management team to provide the best service to our landlords and tenants.
What did you do before joining HOP?
I worked as a Lettings Negotiator for three years in a nationwide company both in Liverpool and Leeds City Centre.
What’s the best bit about working for HOP?
I joined HOP as they have a very personal touch with landlords and tenants. The job also allows flexibility in the working day with being based both in the office and out visiting properties.
What are your hobbies?
I love to travel and visit new countries. I also try to go back home as much as I can to spend time with friends and family!
An interesting fact about you?
I travelled through 7 countries in a 7 month period, spending one of the months working in a cocktail bar in Malaysia.
What is your dream home?
My dream house would be a big old Victorian style with modern touches added.
Senior Lettings Negotiator
Sion
What do you do at HOP?
As Business Development Manager, based within the Leeds branch, my role is to work with Landlords who are looking for tenants and management of their properties.
What did you do before joining HOP?
I’ve actually done a bit of everything. I worked as a Teacher for a short while, as well as a Maintenance Co-ordinator for another agency. I did these these alongside working at a bar and as a Personal Trainer.
What’s the best bit about working for HOP?
The best bit about working at HOP is the team by a country mile, everyone is friendly and willing to help where they can!
Why do you enjoy working in the Property Industry?
I love the all the different interactions I have with people, this includes the tenants, landlords, colleagues and even contractors. Also the market is always changing so no two days are ever the same and there are always new challenges to overcome.
What are your hobbies?
Outside of work I play rugby, as well as work as a Personal Trainer in my spare time.
An interesting fact about you?
I speak fluent in Welsh.
What is your dream home?
A long-term goal of mine has always been to open a gym! So although it sounds odd, my idea of a perfect house is a flat above the gym (that I will hopefully one day be running).
Finance Assistant
Victoria
What do you do at HOP?
I’m currently working as a Finance Assistant helping the team make sure all the Finances are up-to-date.
What did you do before joining HOP?
I have a background in Marketing.
What’s the best bit of working at HOP?
Gertie, the adorable office dog is my favourite!
What are your hobbies?
Painting, making clothes, going to museums and seeing live music
An interesting fact about you?
I did horse riding for ten years.
What is your dream home?
A London town house with high ceilings with groovy artwork!