A fresh approach to Block Management.

At HOP,  we take a customer-centric approach to Block Management, creating a bespoke solution to meet the individual requirements of you and your block. We will tailor a transparent, personal and compliant service that meets your budget, whilst also creating safer and happier homes for your residents.

Why work with us?

Hands-on management

We will take over every aspect of asset management for you, ensuring continuation of service, H&S compliance and peace of mind.

  • We adopt industry best practice as standard.
  • We act in accordance with obligations set out within the lease, legislation and statutory regulation.
  • We ensure fire and health & safety checks and obligations are adhered to.

Personal service

Our dedicated team will give you the attention you deserve. We manage property as if it were our own, with safety, cleanliness and maintenance as our top priority.

  • Easy to reach, dedicated contact.
  • Customer Service Portal.
  • Online repair reporting 24/7.
  • Pay service charges online.

Transparency

We make things clear. Whether it’s our robust reporting or our honest, open approach to communication and customer service, we believe in the importance of transparency. 

  • Focused on ensuring your budget is spent in the most efficient way.
  • Regular reporting, giving you confidence that you are receiving the services being paid for.
  • We cut the jargon to ensure our reports and communication are easy to understand.

Tailored to you

The key to delivering an excellent service is getting to know you and understanding your requirements. We’ll then tailor a service to meet the specific needs of your residents and your block.

  • Committed to long-term partnerships, to help you reach your goals.
  • We find innovative ways to engage and report, creating a tailored service just for you.
Property management Leeds

A Block Management Company You Can Trust

HOP’s Block Management Team is backed by a wealth of property management experience and driven by a genuine passion for what we do. 

Having worked in the industry for several years, we spotted a gap in the market for a company that would put the needs of its clients first and foremost. One that would lead with transparency, and ensure the customer receives all of the services they need.  It is not just our business, it’s our passion. Welcome to the Home of Property.

Whether you are a Corporate Client, Landlord, Leaseholder or Resident Management Company, we work with developers, landlords and properties of all sizes to devise a bespoke approach that is right for you.

Expert Property Management Services

Through the efficient planning and careful management of service charge budgets, HOP delivers a transparent, value for money service, tailored to meet the needs of your asset and your stakeholders. Our services include:

  • Building and Portfolio Management 
  • Residential Property Asset Management
  • Building Services
  • New Build Property Management 
  • Build to Rent Property Management 
  • Retirement Block Management 
  • Student / PBSA Block Management 
  • Facilities Management
  • Concierge and Security
  • Cleaning and Housekeeping
  • Property Maintenance 
  • Financial Management 
  • Right to Manage Consultation 
  • New Development Consultation and Appraisal
  • Health, Safety and Compliance Management
  • Managing Compliance & Risk

Meet The Team

In our business, it’s the people that really make a difference.

HOP’s Block Management team has been hand-picked to possess an innate helpfulness and passion for property and service delivery. We pride ourselves on being friendly, easy to work with and transparent.

Meet the full team
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Providing excellent customer service

At HOP, we pride ourselves in our fresh approach. Whether it’s sales, lettings, investments or block management, we are all driven by an ambitious growth mindset and a desire to do things differently.

Relationship are the heart of everything we do here at HOP and we pride ourselves on our customer service and on being friendly, easy to work with and transparent. When it comes to Customer Service for the residents at home in the blocks we manage, we provide access to a 24/7 reporting portal and an accessible customer care team to deal with their enquiries.

Any repairs, maintenance and compliance will be seamlessly planned and managed in in a timely manner. Furthermore, regular communication and meetings with leaseholders means that we can continue to finesse our service to best meet their needs.

Our systems are informed by ARMA & RICs best practice and clients can expect a comprehensive and compliant service. We are fully regulated by The Property Ombudsman and are PropertyMark qualified for additional peace of mind.

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Our Track Record

No two solutions are identical. At HOP, we take the time to understand your property management requirements before creating a truly bespoke service. Only after a thorough consultation with key stakeholders, will we tailor the solution that is right for you.

From smaller units of flats to luxury purpose-built student accommodation, we manage a broad range of blocks across Leeds and Yorkshire, each with their own specific set of service needs and requirements.

The values that drive us, however, remain the same for every client we work with. We pride ourselves on being consistent, accountable and innovative – and this underpins everything we do.

Customer contact is key. As well as our hands-on customer service team and round the clock reporting portal, we also meet with Residents and Directors on a regular basis. You’ll also receive handy easy-to-read reports to keep you up to date with what’s happening on site.

We love feedback from our clients, so that we can continue to refine and finesse the service we deliver.

Our Services

Block Management

Block Management

HOP Block, Building and Asset Management, provides a unique form of service delivery that meets the needs of both Landlords and Residents alike. Our enthusiastic and detail-orientated team is dedicated to taking care of all your building needs to ensure smooth operation, compliance and, of course, happy residents.

These services include:
  • Property Management
  • Facilities Management & Maintenance
  • Health & Safety Compliance
  • Planned and Preventative Maintenance
  • Regular Property Inspections
  • Lease Compliance, Legislation and Advice
  • Leaseholder Customer Service
  • Service Charge Collection & Accounting
  • Debt Minimisation
  • Buildings Insurance
  • Energy brokering and procurement of other services, as required
Building Services

Building Services

Our dedication and commitment mean that we are in this for the long term. We will tailor a strategy to meet the needs of your investment, from traditional residential blocks and estates developments, to independent living retirement communities, BTR (Build to Rent) or PBSA (Purpose-Built Student Accommodation).

These services include:
  • Full Block Management
  • Service and ground rent notice and demands
  • Collection of charges and debt recovery
  • Ensuring consents and licenses are in place
  • Due diligence
  • Building insurance and valuations
  • Assisting with lease extensions
  • Handling sale and leasehold enquiries
  • Receipting notices
  • Accurate budgeting
  • Efficient collections
  • Tailored performance reporting
For Company Directors

For Company Directors

We offer specific solutions for those who are Resident Management Company and Right to Manage Company Directors, ensuring that the lease obligations and legislation are always adhered to and correctly upheld.

These services include:
  • Property Management
  • Facilities Management & Maintenance
  • Leaseholder customer service
  • Online repair portal
  • Lease compliance
  • Legislation and lease advice
  • Lease compliance services
  • Planned and Preventative Maintenance planning
  • Regular property inspections
  • Service charge accounting
  • Debt minimisation
  • Health & Safety compliance
  • Buildings Insurance
  • Robust procurement of services
  • Energy brokering
  • Regular client meetings
  • Tailored performance reporting
For Developers

For Developers

Our holistic approach to property encompasses sales and lettings services alongside our block management offering. This means HOP are uniquely positioned to provide support at every stage of your development, both before and after full occupation.

These services include:
  • Consultation on cost-effective service charge budgets
  • Communicating with onsite sales teams in order to provide necessary service charge information and answering solicitor queries
  • Offer insight to purchasers regarding future service charges
  • We actively assist in the set-up of any Resident Management Companies once the last property is sold
  • Holding regular resident surgeries during the period where leaseholders do not form part of the RMC
  • Appoint appropriate contractors in order to satisfy the landlords obligations set out within the lease

A Block Management service tailored to you and your block

When we manage a block we give it the expertise it deserves. We can take care of every aspect of the block management for you, from maintenance to service charge demands, to give you confidence that your asset is in safe hands.

Your residents will be delighted with our hands-on service, keeping the building well maintained and safe, while also giving them peace of mind that their service charge is being spent in the best possible way.

As well as making sure that everything within the building is kept running smoothly, we are also keenly focussed on health and safety and ensure your block meets all the necessary compliance and legal obligations.

Block management services

Choose HOP for a Comprehensive Service

Creating happy homes is at the heart of our business. At HOP, we provide a complete range of property services including block management, sales and lettings. This enables us to see the bigger picture and to understand the connection between all the stakeholders in any property. 

HOP provides a seamless cross-over of services for our clients. From the sales, letting and ongoing management of individual units, through to operational management of the entire building, our aim is to provide a truly holistic approach and the perfect balance of service provision for all your property needs.

We understand that things don’t always go to plan, but we believe that communication, transparency and accountability is the key to putting it right. We pride ourselves at being respectful, accessible and innovative to find solutions.

Facilities Management you can rely on

Block Property Management in Leeds

Our Facilities Management team has a great deal of experience in managing both residential and mixed-use blocks in Leeds and the surrounding area. Whether you have a single block or a large portfolio of properties in the area, we can handle every aspect of their day-to-day management for you. Our Block Property Management in Leeds is tailored to meet the needs of individual clients but generally covers all Property Maintenance, Cleaning, Security and Health & Safety Compliance Management. To discuss a Block Management contract tailored to meet your specific requirements, please call any time during business hours or use the contact form on our website to request a callback.

Efficient Property Maintenance

Maintaining your investment in excellent condition will be a priority for our Block Management team. Working with the best plumbers, electricians, handymen, painters and decorators in the city, we are able to offer a first-class Property Maintenance service as part of our Block Property Management in Leeds. We will carefully monitor the condition of your block, study all requests from residents and effect necessary maintenance and repair tasks in a timely manner. The cleaning and housekeeping team assigned to take care of your block will also be briefed to bring any urgent maintenance issues to our immediate attention.

Health & Safety Compliance

A critical part of our Block Property Management in Leeds involves health & safety risk assessments, which are designed to ensure that your block is safe and complies with all relevant government regulations concerning residential and mixed-use blocks in the UK. These assessments will cover hazardous materials such as asbestos, the presence of Legionella bacteria in the water system and regular electrical condition reports. We will also ensure that any building work performed in your block is done so in full compliance with CDM regulations.

Block Security

Security is another important component of our Block Property Management in Leeds, covering both onsite security guards and the installation of security systems such as CCTV and effective burglar alarms. Upon taking over the management of your block, we will assess the security measures that are already in place and recommend improvements if needed.

For full details of our Property Management services in Leeds, please do not hesitate to get in touch. We would be delighted to arrange a visit to your block, during which we can discuss your needs and answer any questions you may have.

Book your development appraisal

We would be delighted to offer you a free consultation about your development, offer advice or discuss our services in more detail. Click here to get in touch with our clever property experts.

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