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Block Management 
Case Studies A tailored service to meet your requirements.
Our customer-centric approach to Block Management means that no two services we deliver are ever completely identical. We tailor a bespoke solution based on what our clients need and what is best for their asset.
Take a look at a couple of our case studies below, to get a better sense of how we have supported different kinds of clients in different ways.
Case Study: Purpose-built Student Accommodation
HOP has been working closely with Burley Place Ltd (BPL), the developers of Union Student Living, to create a purpose built student development featuring 87 luxury studio apartments and incredible on-site facilities.
Our Block Management and Lettings teams have worked together to provide a seamless service to BPL, ensuring that the PBSA is properly specced, staffed, maintained and compliant as well as fully let out to students for the next academic year.
The accommodation, which was completed at the back end of 2020, offers a cut above in terms of student accommodation. Our input and guidance during the build stage helped get the building operation and bring the property to market – advising on the best ways to create, manage and market the ultimate student accommodation in Leeds.
We have considered everything from recruiting the best building staff, to run and manage the development on a day-to-day basis, down to the best fixtures and fittings to appeal to its target market.
Services delivered:
- Student / PBSA Block Management
- Building Services
- Facilities Management
- Recruitment of Building Staff
- Concierge and Security
- Cleaning and Housekeeping
- Property Maintenance
- Financial Management
- Health, Safety and Compliance Management
- Managing Compliance & Risk
- Lettings & Marketing
Case Study: Neglected Apartment Block
HOP was brought on to turn things around at a development in East Leeds, after it had been neglected by its previous management company. Cleaning wasn’t to standard, fire and other testing wasn’t correctly followed and, overall, the service charge and the management fees were extremely high.
Our key focus was bringing everything into line in terms of compliance, health & safety checks and cleanliness, which had been neglected despite the leaseholders previously paying a hefty service charge.
We worked together to create a new service charge that would cover every aspect of the building management – with a focus on efficiency and eradicating overspending. Our team offered a hands-on and personal approach, so that any issues could be resolved quickly by HOP’s friendly, accessible team.
Ultimately, we were actually able to bring the service charge down, while increasing the overall quality of services that were being delivered.
Services delivered:
- Full Site Audit
- Triage system to prioritise maintenance requests
- Setting up 24/7 Maintenance Reporting and Customer Service
- Ensured Health & Safety Compliance
- Set up programmes of Planned & Preventative Maintenance
- Regular Property Inspections & Site Visits
- Procurement of services e.g. new cleaners
- Facilities Management & Maintenance
- Revision of Service Charge budget to eradicate inefficiencies and overspend
- Transparent reporting
A uniquely holistic service
Block Management is just one of the property strings to our bow. At HOP, we offer a full complement of services for investors, landlords, leaseholders, freeholders, developers, tenants, residents and more. Need to let an apartment or sell a freehold? Our teams work together to offer you a seamless experience.
Book a Consultation with HOP
For a free consultation about your development, click here to send a message and one of our Block Management experts will be in touch to discuss next steps.
