Christmas Information 2023

It’s time to deck the hall, dress the tree and prepare for the festivities ahead! With many of our student tenants already heading back home early for the much-awaited Christmas Break, we’ve pulled together this handy guide of key things to know for the Christmas period.

HOP Opening Hours

We will be closing our doors for the Christmas Break at 4:30pm on Friday 22nd December 2023 and will reopen on Tuesday 2nd January 2024 at 9am.

Emergency Contact Details

During this period, if you have an emergency situation in relation to your property, get a pen and paper ready and call the main HOP number on 0113 320 2000.

There you will hear details of our emergency out of hours response teams, with advise on how best to direct your call – depending on the emergency. These numbers can also be found on our Online Maintenance Portal,where it’s very important to log your issue also. Logging the emergency on the portal will ensure we have a proper record of it and can follow up in the New Year as required.

Emergency situations include, but are not limited to:

• • Floods
  • Fire
  • Burglary
  • Total loss of heating / hot water

Please note:

• A call out charge will be issued to the Tenant where it is deemed the situation is not an emergency.
• If you are locked out of your property or you have lost your house keys, our advice is to call our tradesmen first, but if they cannot help, you will need to call your own locksmith at your own expense.
• As well as speaking to our out-of-hours emergency maintenance team you must also log the issue on Online Maintenance Portal so that we can record the problem with your Property Manager and Landlord.
• In relation to a fire or burglary, ensure you call the relevant emergency services (such as police, fire service or ambulance) first, prior to calling HOP.

Heating

A cold snap can cause serious damage to your property such as burst pipes, condensation and other problems, therefore over the winter months it is vital that you leave your boiler switched on (at 5 to 10 degrees Celsius), particularly if you are headed home for the Christmas break. If you do find a burst pipe, make sure you switch the water off immediately at the stopcock to prevent further damage.

Security

Security is a priority, especially at Christmas time! If you are leaving your property, it is essential that you ensure alarms are set and that all doors and windows are securely locked. Fitting a lighting timer system is always advisable too, to reduce the chance of burglary.

If you have any questions about leaving your home this Christmas, please don’t hesitate to give our friendly team a call on 0113 320 2000.

We wish all of our wonderful customers an extra special Merry Christmas and a HOPPY New Year, from all the team here at HOP!

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Online Maintenance Portal

Here’s a link to the Online Maintenance Portal. You’ll also find it under ‘Report a Repair’ in the header and footer of the website.

Report a Repair Here