Glide Bill Inclusive Fair Use Policy 2014

The allowances are designed to be accurate based on your property size and if you are sensible with your energy consumption, it is unlikely that you will exceed these limits.

Fair Usage Policy (“FUP”)

Definitions

In this FUP, the following words shall (unless the context otherwise requires) have the following meanings:

 “FUP” this Fair Usage Policy;

“Premises” the site address, identified on the Tenancy Agreement;

“Tenancy Agreement” your Assured Shorthold Tenancy Agreement (AST), or other contractual rental agreement, relating to the Premises;

“Us, We, Our” The Managing Agent, Let-Leeds.com Ltd, Coburg House, St Andrews Court, Leeds, LS3 1JY

“Your, You, Customer” the tenant, occupier, student, of the Premises;

Gas & Electricity

The maximum usage allowed per annum is shown below. If the tenancy agreement is less than a year, these figures will apply on a pro-rata basis.

If you exceed these limits, your landlord, letting or managing agent reserves the right to apply a Supplemental Charge to cover the amount by which you exceeded the allowance.

The below annual allowance is for Tenancies starting from July 2014.

Water & Sewerage

For unmetered homes in England and Wales, the maximum rateable value of your Premises allowed is £425 for 1 to 5 tenants in your Premises, increasing by £30 for each additional tenant. For unmetered homes in Scotland, the maximum council tax band of your Premises is D. For 6+ tenants in your Premises, this may be extended on a case by case basis. If you exceed these limits, your landlord, letting or managing agent reserves the right to apply a Supplemental Charge to cover the amount by which you exceeded the allowance.

For metered homes in England, Wales, Scotland and Northern Ireland, the maximum usage allowed for 1 to 5 bed houses is 160 cubic meters of water and 160 cubic meters of sewerage per annum. For each additional bedroom above 5, your allowance increases by 20 cubic meters of water and 20 cubic meters of sewerage per annum. If you exceed these limits, your landlord, letting or managing agent reserves the right to apply a Supplemental Charge to cover the amount by which you exceeded the allowance.

Internet

What is the Fair Usage Policy on Broadband? The Fair Usage Policy is designed to ensure that the service received by the vast majority of our customers is not negatively impacted because of extremely heavy usage by a very small minority of customers. This is why we continuously monitors network performance and may restrict the speed available to very heavy users during peak time. This applies to customers on any package. Note if you are a heavy user we will only restrict your speed. Service will not be stopped, so you will still be able to upload and download. We will not impose any restrictions outside of peak times. Only a very small minority of customers will ever be affected by this (less than 1%).

How do I know if I’m a very heavy user? There is no hard and fast usage limit that determines if you are a heavy user as the parameters that determine heavy use vary with the demands placed on the network at that given time. We tend to find that the very heavy users already know that they are using their broadband connections excessively.

Does the Fair Usage Policy apply to Broadband? Yes, the Fair Usage Policy applies to all customers on all packages. However our unlimited package allows unlimited downloads and uploads inclusive of the monthly rental price, so you will not be charged for over-use, however this does not preclude us from restricting your speed at peak times if you are a heavy user. If you are on the unlimited package and are a heavy user, this does not prevent you from continuing to use your service, nor does it cost you any more but it ensures that you do not negatively impact the majority of our customers who share the available bandwidth with you.

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