Rental Property Maintenance Service for Landlords

HOP provides a 24/7 maintenance response to its managed portfolio and tenants.

At HOP, we have team of highly skilled tradespeople who have been cherry picked by our team. As part of our Managed Service, our contractors will carry out any required work at properties across Leeds on behalf of our landlords. We are on call throughout the week and will diagnose further action within 24 hours of a problem being reported by a landlord or tenant.

Fully Qualified Tradesmen

Our crack team of skilled contractors, many of whom we have worked with for years, have been chosen to deliver high quality services to our properties across Leeds. This enables us to respond to all kinds of different maintenance requests and ensure your property is looked after as if it were our own.

  • Gas Safe Engineers and Plumbers
  • Fully Qualified Electricians
  • Joiners and Handymen
  • Decorators
  • Tilers
  • Appliance Engineers and Installers
  • Flooring Specialists
  • Rubbish Removal
  • Professional Cleaners
  • Fire Safety Inspectors
  • Certification Experts for EPC, EIC and Gas Certification

Dealing with our team of trusted contractors

We love property and that’s why we always treat it as if it was our own. As part of our Managed Service, HOP will obtain quotes, book the contractors, arrange access, provide notice to tenants, and deal with the invoices – ensuring the whole process is as hassle-free for you as possible.

Contractor charges are deducted from your monthly rental income, unless it is agreed that the works are to be paid for in advance, or for larger works in excess of £600.

Once we have received a tenant request through our automated system, we’ll take appropriate action; responding to any urgent incidents within 24 hours and, for non-urgent incidents, we’ll respond within 7 working days. We also offer Out of Hour Emergency Support.

For any special requests such as new furniture or a request to redecorate, tenants are asked to give full details in writing, which we will then pass on to the landlord for consideration.

Round the Clock Reporting

For tenants in managed properties, we offer 24/7 repair reporting, giving them the ability to report maintenance requests simply and easily online.

We operate a fully automated online reporting system for property repairs and maintenance. Our clever system ensures that all requests are properly logged, with give full details in writing – and even with pictures – to allow us to then respond to their request.

Our Out of Hours Emergency Maintenance Service offers complete peace of mind that your tenants are being taken care of by our team of trusted contractors, even at the weekends or over the holidays.

Learn more about our Managed Services for Landlords

If you are interested in us taking care of the ongoing maintenance of your property throughout the tenancy, as well as finding you the right kind of tenant in the first place, then our Managed Service offers a couple of different levels of support, depending on what you need.

Take a closer look at HOP’s Landlords Services in more detail and arrange a No Obligation, Free Marketing Appraisal with one of our Property Experts and we can talk you through all the different options to find the one that is right for you.