The ESTAS determines the best letting agents in the UK via research carried out amongst clients of the best letting agents throughout the UK. Clients of the agents carry out a survey regarding the service they have received from their agent. A record 33,000 questionnaires were completed by customers during the competition.
Letting Agents have been shortlisted in 17 regions around the UK, and the winners will be announced by Phil Spencer, the TV Property expert at the 9th annual ESTAS ceremony at the Hilton Park Lane in London.
Phil says “I think it says a great deal about letting agents who are prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it. These awards help agencies to focus on customer service levels and that’s why so many sign up each year”.
“The ESTAS competition is about recognising the hard work agents put in every day, week and month of the year” says Simon Brown who runs the national scheme. “So to be shortlisted is a great accolade for any agent”.
Luke Gidney, Director of Let-Leeds commented “We are very pleased to have been shortlisted for the ESTA’s 2012, I would like to say a huge thank you to all of our happy Landlords who voted for us. We strive to be the best in everything we do, differentiating ourselves by offerring a proactive, personal and quality service to our landlords and tenants. In this competitive environment its extrememly important to offer high levels of customer service, and we’re very grateful that being shortlisted for this award provides recognition of this!”
Alex Chesterman, Founder & CEO of Zoopla.co.uk “We are really excited to support and be part of this key industry event. Our business objectives are precisely aligned with those of the ESTAS, which are to help agents across the UK maximise their efficiency. The ESTAS focus on providing valuable customer feedback and we focus on providing valuable marketing services, both with a view to ensuring that agents win more business.”
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