Tenant Information for Christmas 2017

1) Let Leeds Opening Hours

We will be closing our doors for the Christmas break at 1 pm on Friday 22nd December 2017 and will reopen at 9 am on Tuesday 2nd January 2018.

2) Emergency Contact Details

If the worst happens and you have an emergency situation in relation to your property, please call Let Leeds on 0113 320 2000 to hear details of our emergency out of hours response teams.
Emergency situations include, but are not limited to;

• Floods
• Fire
• Burglary
• Total loss of heating / hot water

Please note:

• A call out charge will be issued to the tenant where it is deemed the situation is not an emergency
• If you are locked out of your property or you have lost your house keys, our advice is to call our tradesmen first, but if they cannot help, you will need to call your own locksmith at your own expense.
• As well as speaking to our out-of-hours team you must also log the issue on Fixflo so that we can record the problem with your property manager and landlord
• Please ensure you call the relevant emergency services such as police, fire service or ambulance first prior to calling Let Leeds in relation to a fire or burglary

3) Heating

A cold snap can cause serious damage to your property such as burst pipes, condensation and other problems, therefore over the winter months it is vital that you leave your boiler switched on (at 5 to 10 degrees Celsius), particularly if you are headed home for the Christmas break. If you do find a burst pipe, make sure you switch the water off immediately at the stopcock to prevent further damage.

4) Security

Security is a priority at Christmas. If you are leaving your property it is essential that you ensure alarms are set and that all doors and windows are securely locked. Fitting a lighting timer system is always advised to reduce the chance of burglary.

All of us at Let Leeds wish our loyal customers a very Merry Christmas and a fantastic New Year. Here’s to 2018!

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